• From mobile
  • Xanadoo
  • Nov 05
  • by anonymous
  • #554584

Xanadoos service has been down for 4 days in my area and they have no idea when it will be fixed. Also when I first set up service, I told them I would call and pay my bill. Two weeks after my initial payment, they billed my account causing an overdraft. They tried to tell me they only do autopay which was incorrect. Bad, bad, customer service! Add comment

  • Nov 18, 2013
  • Internet
  • Cancellation Charges
  • 48
  • REVIEW RATING 2/5

I called to cancel service 2 weeks before the bill was due but they billed me anyways , I was told that i couldn't be refunded the money i told them not to take. It is a month later and i have yet to get the email to let me know they are about to charge me and so i had to empty my account until the day after the billing date as a failsafe from them making an unauthorized withdrawal from my... Read more

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  • Oct 12, 2013
  • Internet
  • Wichita Falls, Texas
  • Xanadoo
  • 32
  • REVIEW RATING 2/5

Order modem and received it. Quality of Carrier it not match what their folder suggested. I sent back the next day via free return. After week without debit to account I called and was told to expect in 5 days. Been two weeks and last email from them says I must call. I like this company in past and had account. closing local office. I am glad I never invested in this company as it seems only... Read more

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  • Aug 24, 2010
  • Computers
  • Plano, Texas
  • Internet Service
  • 2
  • 2
  • 171
  • REVIEW RATING 5/5

I bought Xanadoo internet service in June 2008 and I cancelled in June 2010 as I moved and service was no longer needed. Upon calling the local store to cancel I was given two options, so I chose the second of the two. I was surprised after 3 months to see my bank account still being charged. When I purchased my modem in 2008 I had the option to pay the $100.00 plus tax and then sign on when I... Read more

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  • Aug 06, 2010
  • Cellular Phone
  • York, Alabama
  • 9
  • 9
  • 81
  • REVIEW RATING 4/5

We have had Xanadoo for over a year now. Have had multiple reception issues from the cell tower. It is terrible when it rains or snows, customer service is terrible, no one at the Decatur, IL stores has any answers or any type of courtesy towards their customers. Ask to speak to a supervisor at their customer service center for technical issues and they are never there. They cannot help in... Read more

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  • Jun 08, 2010
  • Internet
  • Springfield, Illinois
  • Wireless Internet
  • 1
  • 1
  • 170
  • REVIEW RATING 4/5

First, you sign up with Xanadoo and are immediately saddled with highly restrictive usage limits which make things like even watching Hulu unavailable. They also rope you into an long term contract to avoid paying some $200 for a modem. The service is highly unreliable, cutting in and out throughout any period of usage. And we live right in one of their biggest most "upgraded" service areas. ... Read more

Was this review helpful? 4 2

  • Dec 07, 2009
  • Internet
  • Decatur, Illinois
  • Modem
  • 1
  • 1
  • 68
  • REVIEW RATING 3/5

I went to the store in hickory point mall and the lady only had 3 modems of which none of them were any good. this is no way to run a company,the lady was very professional and did all she could but to no avail no sales for Saturday December 5th,2009. I have checked out all wireless Internet and Xanadoo is what I'm looking for but you're gonna lose alot of sales by not having any... Read more

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  • Apr 04, 2008
  • Media
  • Lubbock, Texas
  • Internet Service
  • 1
  • 1
  • 96
  • REVIEW RATING 5/5

Xanadoo suddenly discloses how low their bandwidth limits are, which are impossible to stay under for normal usage. I don't even download, I use NETFLIX streaming movies and YOUTUBE alot. Here's the full text of our communications: To: Cisco Systems Investor Relations Federal Communications Commission Chairman Kevin J. Martin Federal Communications Commission Commissioner Michael J. Copps... Read more

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  • Mar 23, 2008
  • Internet
  • Lubbock, Texas
  • Internet
  • 4
  • 4
  • 107
  • REVIEW RATING 4/5

Recived tHis Letter From Xanadoo 03-22-08 Dear tim, Please be advised that effective March 20th Xanadoo is adopting revised Terms of Service (“Terms”) which will apply to all subscribers and govern their use of the Xanadoo Wireless High-Speed Internet service. Described below are some of the key changes reflected in the revised Terms. We recommend that you review the entire revised... Read more

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  • Mar 15, 2008
  • Internet
  • Lubbock, Texas
  • Xanadoo
  • 8
  • 8
  • 93
  • REVIEW RATING 4/5

I signup with Xanadoo wireless Internet about a year ago. in January 4 Of 2008, I received an e-mail i had 19.33 gig bytes of bandwidth use. I Pay 34.99 ( or something a Month) saying "Please be aware the above usage levels EXCEED our current service allowance of 1 Gigabytes per day (based on a 7-day average) OR 15 Gigabytes per month of total bandwidth usage." On 01 11 2008 I receive... Read more

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