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Xanadoo Pulls a NEW BONE HEAD RipOFF
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Mar 23, 2008 Xanadoo complaint by Tim Shirley |
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Recived tHis Letter From Xanadoo 03-22-08
Dear tim,
Please be advised that effective March 20th Xanadoo is adopting revised Terms of Service (“Terms”) which will apply to all subscribers and govern their use of the Xanadoo Wireless High-Speed Internet service.
Described below are some of the key changes reflected in the revised Terms. We recommend that you review the entire revised Terms to familiarize yourself with them and understand how they may impact your use of service. Your continued use of your Xanadoo Wireless High-Speed Internet service after the above effective date will constitute your agreement to the revised Terms.
You can review and print a full copy of the revised terms here: Xanadoo Terms of service
Here is an overview of some of the changes reflected in the revised Terms.
1. Monthly Usage Allowances.
Beginning April 22nd each of our Service Plans will include a monthly usage allowance. Your monthly usage allowance represents the maximum amount of data that you can pass across the Xanadoo wireless network during each service month. We are adding these allowances to ensure that all customers receive the best possible online experience and that excessive network usage does not weaken or adversely impact overall network performance.
For the majority of our customers, your monthly usage allowance will be more than sufficient to support the manner in which you are accustomed to using your Xanadoo service. For a small percentage of our customers who engage in extremely heavy downloading and uploading activity, your usage may result in you exhausting your usage allowance prior to the end of your service month. In the unlikely event that this happens, we will notify you and reduce your data transfer speeds until the beginning of your next service cycle. We will also present you with options to immediately increase your usage allowance and reinstate your data transfer speed by (1) purchasing additional usage that can be used over the remainder of the then current service month, or (2) allow you to upgrade your Service Plan to a higher plan that provides a higher monthly usage allowance. If you choose not to select either of these options, your data transfer speed will automatically be reinstated and your usage allowance reset at the beginning of the next service month.
Based on your current Service Plan, your monthly usage allowance will be 7 GB.
2. Monthly Service Fee Due Date.
Beginning April 22nd, the due date for your monthly service fee is being changed from the first day of your service month to ten (10) days prior to the beginning of your service month. This will provide you an additional 10 days to correct any potential payment processing issues that could advertently result in your service being suspended. As a result, you may see two Xanadoo charges on your upcoming credit card bill or debit card statement. This is a one-time occurrence and will not result in any additional payments for your Xanadoo service.
Again, please take the time to review the revised Terms in full. Thank you for selecting Xanadoo as your wireless high-speed Internet service provider. We appreciate your business.
1st, this IS NOT WHAT I SIGNED UP FOR.
2ND, Ten Days Billing to Prior Activation Date Will make me OVERDRAWN, and this Practice should be ILLEGAL.
3rd, I feel i am living in Communist CHINA Now.
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