Pissed Consumer - Xanadoo Wireless-DISABLED with HIV

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Xanadoo Wireless-DISABLED with HIV

Mar 14, 2008

Xanadoo complaint by Tim Shirley

I signup with Xanadoo wireless Internet about a year ago.

in January 4 Of 2008, I received an e-mail i had 19.33 gig bytes of bandwidth use. I Pay 34.99 ( or something a Month) saying "Please be aware the above usage levels EXCEED our current service allowance of 1 Gigabytes per day (based on a 7-day average) OR 15 Gigabytes per month of total bandwidth usage."

On 01 11 2008 I receive an e-mail " Total Bandwidth Use: 18.65 Gigabytes.

Please be aware the above usage levels EXCEED our current service allowance of 15 Gigabytes per month. As a result, your service speed plan has been temporary reduced to 32Kbps for the remainder of your current billing cycle. "

I am Billed on the 6th.

Since then my bandwidth is reduced to 32kb ( Dialup) each day.

RIP OFF

This should be Illegal. I live just outside of Lubbock city limits and don ot have access to DSL on the Phone Lines as they are Circa 1960 at best.

There is a Sattilite service but 300 dollars is over my disibility income, and dial up on a phone line is about 3 kbps .

I was estatic when i was able to get wireless. but now they are Just ripping me off, Just Like AT&T has By taking the money the U.S Goverment paid them to upgrade the nations Phone lines some 15 years ago.

I am stuck with Xanadoo untill there is more of a choice.

and by the way , IN the City the service *** when there are trees and homes next door.

But then THEY have DSL.

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Comments (3)

1. Written by Wyn, on 25-05-2008 23:43

James -

Legally they've got you because their ToS has a catch all clause that says they can limit or cancel your service for any reason they deem necessary. I'm not sure how that plays with the 10 day prior thing though, I'll look into it. I'd put a stop payment anyway personally.

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2. Written by james, on 23-05-2008 10:34

When I first got xanadoo the service was great. Now it has deteriorated to the point that I, either cannot download my eMail, or it takes hours. Upon discussing this problem with the "techs" at xanadoo they told me a variety of stories, depending on who you talked to. I signed a contract with them, but they are not holding up their end of the deal. I am wondering if this is sufficient to stop payment to them.

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3. Written by Marie, on 18-04-2008 10:54

I agree, it should be illegal. We had Xanadoo. They "throttled" us for using 6 gigs in one week. They only allow 4 gigs a month. They claimed that we must have played "streaming video" to have used so much. We never even watched a movie, much less streaming video.

How can they justify taking $39.95 a month from people while denying them the use of the service they are paying for? If anyone starts a class action, I want in. We went to SuddenLink. It's pricey but the service is worth it.

With Xanadoo, we often were without service. Their excuse was that the tower was down. With Suddenlink, we have no loss of service and no limits.

Why is it that this part of Texas, with Lubbock being the ninth largest city in the state, is so backward? Lubbock has AT&T, but the outlying communities are stuck with tiny monopolies and no options. If AT&T can be in tiny towns like Buna and Saratoga, Texas, why not the suburbs of Lubbock? If all of Oklahoma can have fiber optics including communities as remothe as Cache, why not the outlying communities as close as 10 miles from Lubbock. It doesn't make sense. Something stinks in this part of Texas adn it's not just the water.

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